All houses are fully furnished and include all bedding (sheets, pillowcases, towels, bathmat, face cloths, tea towels and a dishcloth). The beds will be made up prior to your arrival.
There is a small selection of tea, coffee, sugar, soap and toilet paper to cover your first night’s stay. As the Villas are not serviced, this is not replenished during your stay.
The Villa will provide most things you would expect in a normal holiday home. If you feel you may need something in particular please bring it with you, like your favourite pillow or blanket.
As we live in an Alpine Village, you may wish to bring insect repellent with you.
Pool towels are NOT provided. You may choose to bring pool towels from home, or they can be hired at the Thermal Pools complex.

Any time after 3pm.

Check-out time is no later than 10:00am - this allows us time for the property to be cleaned and prepared for incoming guests.

When planning your trip please take note that we have a self-check-in procedure. An email regarding yourself check-in details will be emailed 1-3 days prior to your arrival. Your keys will be in a lockbox at the property. Please refer to the details in the email, as we are not onsite hosts and therefore will not be there to check you in.
Each Villa has a Compendium where guests will find tv instructions, heating instruction, Wi-Fi details, rubbish instructions and some recommendations for some restaurants and activities in Hanmer Springs.

Cleaning is included in your nightly rate. However, any additional cleaning due to spillages/staining or anything out of the ordinary will incur additional cleaning charges.
We do require you to leave the Villa tidy on your departure.

Please enquire with Hanmer Lake Villas before your stay. Additional charges may apply for extra guests.

A minimum stay of two nights does apply at all times. Public Holidays and long weekends may have a longer minimum stay required. Please enquire if necessary.